Kramer tells the Soup Nazi, “You suffer for your soup.”  “If I don’t, who will” The Soup Nazi replies. Kramer is absolutely right. Al Yeganeh is the Soup Man, he is knows as The Soup Nazi on the television show Seinfeld and is an extreme example of being...

When a customer books a large party, function or special occasion, what do you do to thank them after the event? I can almost guess, nothing, nada, goose egg. Send a hand written note along with some flowers, chocolates or what ever turns your customer on.  Absolutely DO NOT be cheap and send...

I had the opportunity of working with Mike Cuttle from Jake’s Boathouse a few years ago and I’m convinced, he is truly a one-of-a-kind individual raising everyone’s game to a new level. Mike could be a cruise director, wedding planner, fashion coordinator, marriage councilor,...

I’m taking to a friend one morning on the sidewalk and they mention they had a negative experience at our establishment.  What do I do?  I’ll tell you of course.  What do you say?  “That customer is a bitch, I’ve never liked her, she complains about...

I’ve been using this phrase quite a bit in meetings. I’m quickly realizing that I find myself able to get the most conviction around an investment when I feel like I have a strong sense for what the “path to victory” looks like for the business. I think it helps me be the most...

Visit Frank’s Finer Diner by yourself.  You will be surprised. The owner, Marx Miles, is the most detailed guy you’d ever want to meet as an employer.  His service manual is thicker than a New York phone book.  He firmly believes that when you’re dining by yourself...

Having a family and working can be difficult. The secret to success while working and having children is to be organized and to plan in advance. Be serious about planning your time and stick to a schedule. Also remember to be flexible when your plans don’t work out. Many families have one or...

Captain James T. Kirk is one of the most famous Captains in the history of Starfleet. There’s a good reason for that. He saved the planet Earth several times, stopped the Doomsday Machine, helped negotiate peace with the Klingon Empire, kept the balance of power between the Federation and...

Visit any Mandarin Buffet and you’ll notice cleanliness, very friendly and helpful staff and the larges selection of quality Canadian and Asian menu items that you could dream of for a buffet. They charge more than any other buffet in Ontario and forget about not waiting for a table as...

I worked for a gentleman who told me once a week I should spend an hour per day calling contacts I have in my address book.  I asked him why.  He said “It’s not now that you’ll need a favor, it’s later and if you haven’t talked to someone in 8 months, when you...