Mike could be a cruise director, wedding planner, fashion coordinator, marriage councilor, motivator, bookie and shrink all in one.
Mike can relate to each and every customer. He is focused on their needs and wants.
The minute you walk in the door he wants you to have a good time, he expects you to have a good time.
He wants to make sure you are being looked after and if anything is required he’ll make sure you get it.
Mike is in charge and you know it. He conveys confidence to his staff and his customers on some molecular level telephathically linking to their subconscious.
He knows and understands their every need, whim and request before they even utter a single syllable.
Mike demands the best from his staff because his customers expect this extraordinary level of customer service and hospitality.
Hospitality is never staged. It comes from the heart. Spread the Love.